Return Policy

Return Policy

At DRS LANE, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes things may not go as planned. Please read our return policy carefully to understand your options.

1. Damaged Items: If you receive a damaged or defective item, please contact us immediately at 00961 71 996 908 to arrange for a return and replacement. We will gladly cover the cost of return shipping for damaged items and expedite the process to ensure you receive a replacement as soon as possible.
2. Size Exchange: We offer a size exchange policy for clothing items. If the size you received does not fit you correctly, you may request a size exchange within 1 day of receiving your order. However, please note that size exchanges are subject to availability. We will only process a size exchange if the desired size is in stock. If the requested size is not available, we regret that we cannot issue a refund or exchange.
3. On Sale Items: Exchanges for items purchased at a discounted price (on sale) are available, but please be aware that availability may be limited. Due to the nature of discounted items, we may not have alternative sizes in stock. Therefore, we recommend checking the available sizes before making a purchase.
4. Non-Clothing Items: For non-clothing items, we do not offer exchanges as a standard policy. However, we understand that there may be circumstances where an exchange is acceptable and reasonable. If you wish to request an exchange for a non-clothing item, please contact us at 00961 71 996 908. We will assess the request on a case-by-case basis and grant an exchange if deemed acceptable and reasonable by our team.
5. Conditions for Return or Exchange:
   • Items must be unused, unworn, and in their original condition with all tags attached.
   • Returns or exchanges must be initiated within [number] days of receiving your order.
   • Proof of purchase is required for all returns or exchanges.
   • Returns or exchanges are subject to inspection and approval by our team.
6. Return Process: To initiate a return or exchange, please contact our customer service team at 00961 71 996 908. Provide your order number and details of The item(s) you wish to return or exchange. Our team will guide you through the process and provide you with a return authorization if eligible.
7. Refund Policy: Please note that we do not offer refunds unless the item you received is damaged or defective. Refunds will be issued to the original payment method used for the purchase once the returned item is received and inspected.
8. Shipping Costs:
   • Original shipping charges are non-refundable.
   • Customers are responsible for return shipping costs unless the return is due to a damaged or defective item.
9. Contact Us: If you have any questions or concerns regarding our return policy, please feel free to contact us at 00961 71 996 908. Our dedicated customer service team is here to assist you and ensure a smooth shopping experience.

By making a purchase on our website, you acknowledge and agree to abide by our return policy.

DRS LANE

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